Receptionist

At BMC Manufacturing, we offer permanent positions that provide stability and long-term opportunity. We are committed to structured career progression, giving every employee a clear pathway to grow and advance. With competitive rates of pay and a comprehensive benefits package, we ensure our people feel valued, supported, and rewarded for the work they do.

The Receptionist serves as the first point of contact for all employees, contractors, and visitors to BMC, ensuring a professional, secure, and welcoming environment. This role combines front-of-house responsibilities with critical access control and safety duties in a large manufacturing setting.

Responsibilities

Front Desk & Customer Experience

• Provide a warm, friendly, and professional welcome to all employees, contractors, and visitors.

• Deliver a consistent, positive, and helpful BMC greeting to all callers and in-person enquiries.

• Ensure every visitor’s experience at BMC is positive, efficient, and enjoyable.

• Direct interview candidates to the appropriate department in a timely manner.

• Manage incoming calls, emails, and general enquiries, ensuring prompt and accurate responses.

Visitor & Contractor Management

• Meet and greet all visitors and contractors, ensuring proper sign-in procedures are followed.

• Notify and connect visitors and contractors with their designated host.

• Issue visitor badges and always ensure compliance with company policies.

• Maintain accurate visitor logs and records in line with company and security requirements.

Access Control & Security

• Manage access control systems, ensuring all personnel use access cards appropriately.

• Monitor entry and exit points to ensure compliance with site security procedures.

• Prevent and address tailgating (unauthorised entry by following others).

• Ensure proper egress procedures are maintained and exits remain unobstructed.

• Escalate any security concerns or breaches to the appropriate personnel.

Badging Administration

• Administer the badging process for all new employees, contractors, and visitors.

• Create, issue, and deactivate access cards in accordance with company policies.

• Maintain accurate records of badge issuance and access levels.

• Coordinate with People and Culture and Facilities to ensure timely onboarding and offboarding processes.

Health, Safety & Emergency Response

• Act as a member of the Fire Warden team.

• Assist in coordinating and executing fire drills and emergency evacuations.

• Ensure visitors and contractors are aware of emergency procedures.

• Support health and safety compliance across reception and common areas.

Collaboration & Standards

• Work closely with the Facilities team to maintain a safe, clean, and efficient reception area.

• Collaborate with other company receptionists to ensure consistency and high service standards.

• Contribute to continuous improvement of reception processes and visitor management systems.